HOW TO ORDER PRODUCTS

As with many other web stores, when a potential buyer finds a product they wish to purchase, this product can be added to their cart and when they have finished adding products, they move to the checkout. Here they will be offered delivery options and asked to select a payment method and to confirm they wish to make a purchase.

We use PayPal to process transactions, but buyers do not need a PayPal account as it is simple to pay with a credit or debit card through this payment method. PayPal is one of the most trusted payment processors world-wide.

Should there be any problems we, or the retailer, may need to contact the buyer and ask for additional information at any stage of this process.   

SHIPPING CHARGES

As part of the checkout process the buyer may be offered one or more shipping methods. Generally the retailer will ship the product using the method that the buyer has selected at the quoted price. However, for a variety of reasons, sometimes this is not possible. Under these circumstances the retailer may contact the buyer, explain the problem and may offer to ship the product by an alternative method, either at a reduced or an increased charge. The buyer is free either to accept or reject the alternative shipment method. Where a buyer rejects the shipment methods offered, the retailer has the options of either shipping the product at the price and service level originally agreed to by the buyer, or treating themselves as free from any obligations to sell and ship the product to the buyer. Where the retailer elects not to sell and ship the product, then a full refund will be made to the buyer within 14 days from the date of purchase.  

 

Easy Returns & Exchanges

Returns can be made within 14 days of receiving your original order. You may be offered a substitute item, or if you choose you can get a full refund of the purchase price provided your return complies with this returns policy.

  • Items must be unworn, in the original packaging and with the original tags not removed.
  • The condition must be such that the items must be able to be resold as new.
  • Returns may be rejected for reasons of personal hygiene if the original packaging is opened. This is particularly the case with earrings, underwear, swimwear or cosmetics, but may apply to other types of product also.
  • Your rights to return an item may be qualified in either the product description or through the communications you have had with us. This is particularly the case with items which have been manufactured to your particular specifications, but may also apply in other cases.

You may have other statutory rights which are not affected by this Returns Policy.

RETURNS SYSTEM

To start the returns process for any item please email contact@awake-collective.com giving the date of purchase and the reason for the return.